Terms of Service

Last updated: July 2, 2026

These Terms of Service (the "Terms") govern your access to and use of MemAI Studio, available at memaistudio.com (the "Service", "we", "us"). By creating an account, purchasing tokens, or using any feature of the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. Service description

1.1. MemAI Studio is an automated AI service that prepares photographs for engraving. Depending on the selected workflow, processing may include photo restoration, retouching, background removal, and a halo (vignette) around the portrait. The output is an engraving-ready image file suitable for laser and impact engraving machines.

1.2. Processing is fully automated and performed by generative AI models. No manual retouching is involved. As with any generative AI, results may vary between runs and may occasionally contain artifacts or deviate from your expectations.

1.3. We may modify, improve, or discontinue features of the Service at any time. Material changes affecting paid functionality will be communicated through the Service.

2. Accounts

2.1. You must be at least 18 years old (or the age of majority in your jurisdiction) to purchase tokens or enter into these Terms.

2.2. You are responsible for keeping your login credentials confidential and for all activity under your account. Provide accurate contact information and keep it up to date — we use your email for order notifications and account recovery.

2.3. You may delete your account at any time from your profile. Deleting your account permanently removes your data as described in our Privacy Policy.

3. Tokens and pricing

3.1. Paid features of the Service are provided in exchange for processing units ("Tokens"). Each processing workflow costs a fixed number of Tokens; the exact cost is displayed in your account before you start a workflow.

3.2. Tokens are purchased in packages. Current package prices are displayed on the Service before purchase. All prices are stated in US dollars (USD). Prices do not include VAT or other applicable taxes, which — where applicable — are your responsibility.

3.3. Tokens do not expire and remain on your balance until used or until your account is deleted.

3.4. Tokens have no monetary value outside the Service, are non-transferable, and cannot be exchanged for cash except as expressly stated in Section 6 (Refunds).

3.5. We may change package prices and workflow costs at any time. Changes do not affect Tokens already credited to your balance.

3.6. Tokens may also be credited to your balance as referral bonuses or as compensation or promotional credits at our discretion.

4. Payments

4.1. Payments are accepted in USDT (TRC-20 network) through a third-party cryptocurrency payment gateway. Card payment options may be added in the future. We never receive or store your wallet's private keys.

4.2. Tokens are credited to your balance once the payment provider confirms the payment. For cryptocurrency payments, confirmation requires the transaction to be confirmed on the network; send the exact amount shown on the payment page within the invoice validity period.

4.3. By paying through a payment provider, you also accept that provider's own terms and privacy policy.

4.4. Tokens are deducted from your balance when you start a processing workflow, before processing begins. If your balance is insufficient, the workflow cannot be started.

5. Delivery and file retention

5.1. Processing results are delivered to your account, normally within minutes of starting a workflow. Delivery is considered complete when the result is available for download in your account.

5.2. Uploaded photos and processing results are stored for 3 days after the order is completed and are then automatically and permanently deleted. Please download your files within 3 days. Deletion of files does not affect your Token balance or your account.

5.3. Public "before/after" share links you create expire 24 hours after creation.

6. Refunds

6.1. Failed processing — automatic Token refund. If a workflow fails for technical reasons (AI model failure, internal processing error, timeout of an external provider), or if an order is not started within 10 minutes of its creation for technical reasons, the full Token cost of the order is automatically refunded to your balance. The refund is issued once per order.

6.2. Tokens are not refunded when an order has completed successfully and the result has been delivered, regardless of your subjective assessment of its artistic quality; when an order has expired 60 minutes after processing started; or when you cancel an order after processing has begun.

6.3. Refunds of purchased but unused Token packages may be requested by contacting [email protected]. Approved refunds are issued to the original card payment method. Cryptocurrency payments are final and cannot be refunded in funds; where a refund is warranted, it is issued as Tokens to your balance.

7. Acceptable use

7.1. You may only upload photos that you own or have the right to use. You are solely responsible for the content you upload and for your use of the processing results.

7.2. You must not upload or process content that is unlawful; that depicts or sexualizes minors; that infringes third-party intellectual property, privacy, or publicity rights; or that you have no lawful basis to process (including photos of third parties uploaded without an appropriate basis).

7.3. You must not use bots, scripts, or other automated means to access the Service, scrape its content, circumvent usage limits or free-trial restrictions, or interfere with its operation.

7.4. We may suspend or terminate accounts that violate these Terms and may remove content that we reasonably believe violates them or applicable law.

8. Intellectual property

8.1. You retain all rights to the photos you upload and, to the extent permitted by applicable law, to the processing results generated for you.

8.2. You grant us a limited, non-exclusive license to store, transmit, and process your photos solely to provide the Service, including transferring them to the AI processing providers described in our Privacy Policy.

8.3. We do not use your photos or results for marketing or to train AI models without your consent.

8.4. The Service itself — its software, design, and content other than your uploads — is our property or licensed to us and is protected by intellectual property laws.

9. Disclaimer and limitation of liability

9.1. The Service and all processing results are provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that results will meet your expectations or be suitable for any particular engraving machine, material, or purpose.

9.2. To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, consequential, or punitive damages, or for lost profits, arising from your use of the Service.

9.3. To the maximum extent permitted by applicable law, our total aggregate liability under these Terms is limited to the amount you paid to us in the 12 months preceding the event giving rise to the claim.

9.4. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including mandatory consumer protection rights in your country of residence.

10. Changes to these Terms

10.1. We may update these Terms from time to time. The current version is always available on this page, and the "Last updated" date reflects the latest revision. Material changes take effect upon publication. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

11. Governing law and disputes

11.1. These Terms are governed by the laws of the operator's country of registration, without regard to conflict-of-law rules, except where the mandatory consumer protection laws of your country of residence apply.

11.2. Before initiating any formal proceedings, you agree to first contact us at [email protected] so we can attempt to resolve the dispute amicably. Disputes that cannot be resolved amicably are subject to the competent courts determined by applicable law.

11.3. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force.

12. Contact

12.1. Questions about these Terms: [email protected].

12.2. These Terms operate together with our Privacy Policy, which describes how we handle your data.